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Level 2 Support Engineer

Location: Irvine, CA, United States
Job # 11433239
Based in Irvine, CA, we are searching for a Level 2 Support Engineer.  This is a full-time position that includes a competitive salary, full benefits, and great working environment. 
  • Document internal processes – understand the Company’s current server configuration
  • Contribute to the development and publication of tips/how-to documents for end users
  • Provide updated monthly metrics for various processes such as ticket volume, types of issues, customer service delivery key performance indicators, laptops issued and their location, charge codes, etc.
  • Provide Level 1 and Level 2 onsite and remote support for approximately 200 employees, onsite and nationwide for Windows OS, applications, mobile devices, desktops, laptops, printers, and wired/wireless network connections
  • Create, update, and terminate user accounts in Active Directory
  • Respond, appropriately document, resolve and close internal help requests, use a ticketing system
  • Image desktops/laptops for deployment to end users, deploy hardware/software, and maintain inventory on site in a clean, temperature-controlled warehouse environment
  • Bachelor’s Degree or foreign equivalent degree in Computer Science, Information Technology or comparable discipline and 2 years of industry experience or 4 years IT industry experience, in lieu of a degree
  • Windows 8.1 and Windows 10, Microsoft Office 2016 / Office 365 and Network printers
  • Experience with Active Directory, Local Area Networks and IP Addressing; knowledge of iOS and Android Mac OSX
  • Willing to work after-hours and weekends and travel to off-site locations, training, and events
  • Strong customer service and communication skills
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